Certificated Enforcement Agents

Inhouse Enforcement Solutions

CEA Foundation Training

Certificated Enforcement Agent

Become a Certificate Enforcement Agent, previously called a Certificated Bailiff.

Your questions answered

Read answers to common questions asked about becoming a certificated enforcement agent, previously called a Certificated Bailiff.

How much does the course cost?

The training costs £509 for 2 days classroom course and the exam.

How much can I earn?

Average earnings £700-750 per week: about £39,000 a year.

Earnings as a Certificated Enforcement Agent are always dependent upon geographical location, types of work undertaken and how good you are at the job.

How do I become a CEA?

To become a Certificated Enforcement Agent you must hold a certificate from the County Court.

  • You complete a training course **
  • Take and pass an examination Level 2 Proof of a qualification obtained in Taking Control of Goods to Level 2 or equivalent (recognised by a national awarding body).
  • An application to the court must be completed with two passport size photographs and pay the court fee.
  • Provide proof of no criminal record Data Baring Service check (previously called a CRB). **
  • Provide proof of no CCJ’s or bankruptcy, IVA etc. **
  • Provide two professional references from experienced and qualified persons in evidence of knowledge and character. **
  • Provide the court with the correct paperwork you intend to use.
  • Obtain and supply an insurance bond. **
  • Be interviewed by a district Judge to whom you must provide proof as to your knowledge and experience of:
    • the Taking Control of Goods process
    • the national standard
    • the Tribunals Courts and Enforcement Act
    • the Enforcement regulations and other Enforcement Agent Rules and Procedures
    The Judge then grants your certificate for two years.

** As part of the course, we provide and assist you in obtaining these items.

Where will I get work?

We recruit for a number of large Enforcement Agencies and often have vacancies for Certificated Enforcement Agents (Bailiffs) in most areas of the country. This is usually on a self-employed basis though occasionally we have vacancies for employed staff.

We will also give you information on where to get your own work.

Can I get training and certification with an employer?

Can I just look for a job as a Certificated Enforcement Agent (Bailiff) and get training and certification with my employer?

Anything is possible, however, most of the enforcement agencies are looking for currently certificated people to start work straight away.

Very few employers offer positions for trainees. And where this is the case, as you can imagine, there are 100’s of applicants for very limited vacancies.

Think about it like this: If you wanted to be a HGV driver you would need to get your HGV licence first, and then apply for a job. If you tried to get a trainee HGV driver job, it would be nearly impossible to find one. Companies are reluctant to invest in expensive training costs where the member of staff can walk away after completing the training and gaining the certification from the court.

Who can be a CEA?

Anyone from any background. It does not matter what sex, race, size or age (you must be over 18).

Certificated Enforcement Agents come from a wide variety of different backgrounds. Some are ex-Police or ex-Forces, but the vast majority are just ordinary people who wanted to do something interesting. We deal with ex-teachers, ex-lorry drivers, ex-sales staff and ex-financial services staff.

You need the ability and confidence to communicate professionally with people of all levels.

Training Course

New regulations introduced under the Tribunals, Courts and Enforcement Act require all Enforcement Agents to hold a level 2 or higher qualification.

Successful course attendees will learn the knowledge to be able to pass the exam which will meet the requirement.

As a general rule a level 2 qualification should have 40 guided learning hours and only about 16 hours of this would be done in a classroom. The other 24 hours should be made up of pre reading, revision and where possible practical experience.

This course involves some pre reading to gain prior learning before attending the classroom based part of the course. There are reading materials for revision based learning hours.

We are often able to provide some practical training shadowing an existing experienced Certificated Enforcement Agent, at an extra cost. Please speak to your course tutor after the course.

Training Location

The course is run in London, Stoke-on-Trent and Darlington.

Course Content

The course covers six learning outcomes:

  • Understand the role of enforcement agents within the enforcement profession
    Including structure, functions of the role, terminology used, liaising with the other services including the Police, how and what fees are charged, and handling payments.
  • Understand the law relevant to enforcement agents
    Including understanding the powers and duties placed by Tribunals, Courts and Enforcement Act 2007, the Data Protection Act, Human Rights Act, the statutes that govern using Enforcement Agents including Magistrates Court Act, Traffic Management Act.
  • Understand the practice of taking control of goods
    How to take goods into control, exempt goods, rights of entry and re entry, third party ownership and disputes, documentation that needs to be used.
  • Understand the practice of removal and sale of goods
    Process for removal of controlled goods, documentation to be completed for this process, methods of sale, implications of sale for all concerned.
  • Understand relevant aspects of customer care
    How to give good customer care, requirements of the National Standards, recognising and dealing with vulnerable people, dealing with complaints, times and hours of visits.
  • Understand how to manage conflict situations
    How to recognise conflict, how to diffuse conflict situations and how to reduce risks with conflict.

The course also covers:

  • Certificate application process
  • Obtaining a Data Baring Service check
  • Obtaining a County Court Judgment certificate
  • Preparing copies of forms you intend to use
  • How to obtain an Enforcement Agents Bond
  • Where to get work

This is a TWO day course to prepare you for the Level 2 qualification examination.

Cost £509 (including vat) per person

The course cost does NOT include accommodation at the training venue.

The course includes one exam which is done on the final day of the course via our awarding body STA Security Training Authority. Any exam re-sits are charged at £80 plus vat.


0208 090 2439




78 York Street


Training Portal

What is the total cost to become a Certificated Enforcement Agent?

The total cost to become a Certificate Enforcement Agent is around £1108 for two years.

This consists of:

Item£ cost
This 2 day training course509
County Court application fee308
Disclosure & Barring Service disclosure fee25
County Court Judgment search fee16
Certificated Enforcement Agent bond250

Costs shown are an estimate and inclusive of vat where applicable. They do not include cost of travelling and accommodation when required for the training course and the exam.

There are also on-going costs for the renewing of your certificate and bond.

Where do I take the exam?

We do exams on the final day of our course via our awarding body STA Security Training Authority. If you need a re-sit you can come to the next course and re-sit the exam, or you can take the qualification through the Institute of Credit Management.

The ICM Level 2 Award in Taking Control of Goods is Ofqual accredited and approved by the Ministry of Justice and Skills for Security to meet the certification requirements for enforcement agents.

ICM use Pearson VUE to provide the examination centres. Assessment is by computer-based multiple-choice exams held in centres in most towns and cities throughout the UK.

You can find more information at

Institute of Credit Management website.

Why take the IES course?

ICM offer an on-line learning package, so why take this course?

On-line learning is one-way. You read the materials.

But what about when you have a question? Do not understand something?

On the IES training course we will explain the material to you and answer any questions you may have. It is two-way learning.

The course also covers material not covered by the on-line learning:

  • Certificate application process
  • Obtaining a Data Baring Service check
  • Obtaining a County Court Judgment certificate
  • Preparing copies of forms you intend to use
  • How to obtain an Enforcement Agents Bond
  • Where to get work

If your still not convinced think of it this way.

If you wanted to learn to play football would you buy a book / take an online course, or take a few lessons with Mrs Jones the local sports teacher? Or would you prefer to take tuition from David Beckham or Ashley Cole?

Andy and Karl have a lifetime of experience in all the leagues of the bailiff industry, including time at board room level in the large enforcement companies. They are not just some trainers that have knocked a few doors. You are getting a trainer with significant experience, knowledge and contacts who still work in the industry and know the etiquette.

Book on the IES course


0208 090 2439




78 York Street


Training Portal

Course leaders

The course is generally delivered by Andy Coates, Karl Smith or Daren Shaw from IES Training Ltd.

  • We have built up or worked for large Enforcement companies over the last 25+ years. We have contacts within the industry, and we are very well known in the industry.
  • We run the largest bailiff Facebook site with over 500 members. We are able to provide job and business opportunities for our candidates once they gain their certificate.
  • We are also often able to get work placements or trial days with Enforcement Agents in the field (subject to availability, vetting and NDA) which helps you get that job or gain more experience.
  • We can also help with setting up your own business, marketing, tendering or any aspect of enforcement.

Andy Coates

Andy CoatesAndy Coates has been in the Enforcement and Investigation business since 1988. He has worked as a bailiff and an investigator and also as a manager and director. He has considerable experience of enforcement and investigation work.

Andy passed the examination of The Enforcement Services Association (ESA) and the entrance examination of The Association of British Investigators (ABI). He has the mix of both operational and managerial experience and skills.

In his career his managerial positions have included the Enforcement Director at JBW Group, a Director of the Association of British Investigators, CEO at National Enforcement Services, Enforcement Manager at Drakes Group (now Marston Group), and Operations Director at DAC Bailiffs (now part of Philips Collections).

Andy’s Bailiff experience includes every debt type from Commercial Rent and Arrest to High Court Writs.

Andy is a former council member of the Civil Enforcement Association (CIVEA), and a former Governing Council member of the Association of British Investigators (ABI). He is Currently President and one of the founding members of Certificated Enforcement Agents Association.

Karl Smith

Karl SmithKarl Smith has over 20 years experience in the Enforcement industry in the private sector and the local authority sector.

Karl gained an in depth knowledge of enforcement practices when working in the local authority sector, and gained board level experience within the private sector developing and implementing enforcement departments collecting all types of debt.

In his varied career his previous positions include Bailiff Manager, General Manager, Commercial Director, and CEO. He is currently a consultant to the enforcement industry.

Karl is a Member of the Institute of Directors, and a former member of the Executive Committee of the Civil Enforcement Association (CIVEA). He is one of the founding members of the Certificated Enforcement Agents Association.

His wide experience was put to good use when he served on a committee working in conjunction with the Ministry of Justice developing standards for enforcement officers, and as a member of the expert working group developing the National Occupational Standards for Enforcement Officers.

Daren Shaw

Karl SmithDaren Shaw is a highly experienced Civil Enforcement Agent with over 10 years’ experience. Daren started his career within Debt & Insolvency, managing teams across the Midlands and has considerable experience within the Magistrates Courts, High Court, Commercial Rent Arrears Recovery, Council Tax, Non-Domestic Rates, Lighthouse Duties, HMRC and the Child Enforcement Commission.

As a Director of a Civil Enforcement company. Daren prides himself on providing high quality training to ensure that his skill set is transferred to a new generation of Enforcement Agents; allowing them to excel within the Industry.

Daren is a member of the Executive Council of the Certificated Enforcement Agents Association and can often be found rendering help and advice to Enforcement Agents across England and Wales via the forums and sites he administers alongside Andy Coates.

Book on the IES course


0208 090 2439




78 York Street


Training Portal

Full Certification service with Money back guarantee

If you feel this is a big step for you and you require us to help you through the certification process and help find you employment in either an employed or self-employed roll then choose the Full Certification service.

For a single fee of £1200 we will do the following for you:

  • Register and pay for you for the IES two day level 2 course, and one examination.
  • Help you complete an application to the court for a certificate. You pay direct to the court the fee of £308 (as of August 2018).
  • Show you how to provide proof of no criminal record using the Data Baring Service check (previously called a CRB). You pay direct to DBS service the fee of £25.
  • Show you how to do your online CCJ, bankruptcy, IVA searches. You pay direct the fee of £16.
  • Provide you two professional references in evidence of knowledge and character.
  • Provide you the correct paperwork you intend to use so you can provide to the court.
  • Obtain and supply a basic insurance bond.
  • Provide you with one day practical training.
  • Provide basic advice on setting up as a self-employed (where applicable) Certificated Enforcement Agent.
  • Provide you membership of the facebook bailiff group.
  • Provide you telephone / email support to get you through the certification process.
  • Introduce you to other Enforcement Agencies that may have work for you.

Money back guarantee

Subject to you cooperating with us, passing the examination, having a clear criminal and credit record and attending the training sessions if you do not manage to get through the certification process we will refund the fee you paid us.

Find out more


0208 090 2439




78 York Street


Training Portal

Certificated Enforcement Agent Training


When I made contact with Andy I felt re-assured. There was no sales pitch and he showed a genuine interest in my development and on-going employment prospects.

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